Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at thesleepyeasel@hotmail.com. Please note that returns will need to be sent to the following address: The Cider Barn, Tresmarrow, Launceston, Cornwall, PL157Ep
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at thesleepyeasel@hotmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thesleepyeasel@hotmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Given the nature of print on demand items returns are not normally accepted. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
When purchasing print on demand products, it's essential to understand the return policy that governs these unique items. Unlike traditional retail products, print on demand items are created specifically for each order, which can affect the return process.
At The Sleepy Easel, we strive to ensure that our customers are satisfied with their purchases. However, due to the nature of print on demand, we have specific guidelines in place regarding returns and exchanges. Here’s what you need to know:
1. Customization and Quality: Each print on demand product is made to order, which means that once an order is placed, it is customized to meet your specifications. We take great care in ensuring that every piece meets high-quality standards before it is shipped.
2. Return Eligibility: Due to the personalized nature of print on demand products, we generally do not accept returns unless the item is defective or damaged upon arrival. If you receive a product that does not meet our quality standards, please reach out to our customer service team within a specified timeframe to address the issue.
3. Reporting Issues: If you encounter any problems with your order, such as receiving the wrong item or a damaged product, it’s important to contact us as soon as possible. We may require photographic evidence to process your claim efficiently.
4. Refunds and Exchanges: In cases where a return is approved, refunds will be processed back to the original payment method. Please note that shipping costs may not be refundable. For exchanges, we will work with you to create a new order for the correct item.
5. Customer Satisfaction: Our goal is to ensure that you are happy with your purchase. If you have any questions or concerns about your order, our customer service team is here to assist you. We value your feedback and are committed to providing a positive shopping experience.
Understanding the return policy for print on demand products is crucial for a smooth transaction. By being aware of these guidelines, you can make informed decisions and enjoy the beautiful art pieces that bring tranquility and beauty to your space
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thesleepyeasel@hotmail.com.